January 23, 2010 --
By Aaron Crowley,
Oregon business owner and author of Less Chaos, More Cash
My good friend Scott called me the other day and he was shouting, “I shouldn’t have to explain this! It goes without saying!” You see, he recently started a small business, detailing luxury cars, and he had just received a nasty call from a customer who was less than pleased to find a French Fry on the floor of his Mercedes after spending $350 to have it cleaned. It was the first car, his very first employee, had ever cleaned. Scott, like so many small business owners, had made a very common assumption: He believed that washing and waxing expensive automobiles was a labor of intense love that is done with great care by everyone, most especially his new employee. Accordingly, he sent his very first employee off to his very first detail job with few instructions other than, “Make sure you get a check.”
He made what I like to call the Deadly Assumption(TM) – which is the belief that some work is so basic, fundamental, and obviously important that it need not be explained…which explained his shouting, “I shouldn’t have to explain this!”
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