Oregon Business Top 10 Complaint List by Industry

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By Oregon Better Business Bureau,
See full top 20 list here,

Top 10 Complaints

1. Auto Dealers – New Cars
2. Television – Cable, CATV & Satellite
3. Auto Dealers – Used Cars
4. Auto Repair & Service
5*. Property Management
5*. Furniture – Retail
7. Video Tapes & Discs Sales & Rentals
8. Collection Agencies
9. General Merchandise – Retail
10. Real Estate Loans

Top 10 Inquires:

1. Roofing Contractors
2. Auto Dealers – New Car
3. Real Estate Loans
4. Auto Repair & Service
5. Contractors – General
6. Auto Dealers – Used Cars
7. Cellular Telephone Service & Supplies
8. Heating & Air Conditioning
9. Construction & Remodeling Services
10. Pest Control Services

* Indicates when multiple types of businesses share the same number of inquiries or complaints.

BBB has documented a 214 percent increase in online traffic to www.bbb.org, when comparing the first 3 quarters of 2008 to the same time period in 2009. The number of BBB Reliability Reports provided has gone up 32.9 percent.

As a service to consumers, free BBB Reliability Reports are available on thousands of local businesses. To date, there are 11,000 BBB Accredited Businesses in the Alaska, Oregon, and Western Washington service area; all of which meet BBB’s Accreditation Standards and are dedicated to enhancing trust and confidence in our business marketplace.

Specific types of businesses receive more consumer inquiries and complaints than others. The following lists represent the industries in Oregon that received the highest number of inquiries and complaints from July through September 2009: