October 23, 2009
By Oregon Better Business Bureau,
See full top 20 list here,
Top 10 Complaints
1. Auto Dealers – New Cars
2. Television – Cable, CATV & Satellite
3. Auto Dealers – Used Cars
4. Auto Repair & Service
5*. Property Management
5*. Furniture – Retail
7. Video Tapes & Discs Sales & Rentals
8. Collection Agencies
9. General Merchandise – Retail
10. Real Estate Loans
Top 10 Inquires:
1. Roofing Contractors
2. Auto Dealers – New Car
3. Real Estate Loans
4. Auto Repair & Service
5. Contractors – General
6. Auto Dealers – Used Cars
7. Cellular Telephone Service & Supplies
8. Heating & Air Conditioning
9. Construction & Remodeling Services
10. Pest Control Services
* Indicates when multiple types of businesses share the same number of inquiries or complaints.
BBB has documented a 214 percent increase in online traffic to www.bbb.org, when comparing the first 3 quarters of 2008 to the same time period in 2009. The number of BBB Reliability Reports provided has gone up 32.9 percent.
As a service to consumers, free BBB Reliability Reports are available on thousands of local businesses. To date, there are 11,000 BBB Accredited Businesses in the Alaska, Oregon, and Western Washington service area; all of which meet BBB’s Accreditation Standards and are dedicated to enhancing trust and confidence in our business marketplace.
Specific types of businesses receive more consumer inquiries and complaints than others. The following lists represent the industries in Oregon that received the highest number of inquiries and complaints from July through September 2009:
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Auto repair in general does not cost a lot of money but the costs will vary depending on where you live and to whom you take your auto to be repaired.C
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I understand from my recent experiences in car shopping why some new car dealers incite complaints. With few exceptions, they post unrealistic markups over factory recommended prices, pay little attention to learning actual customer wants, disparage competition, and have spotty knowledge of their own brands. When accompanying customers on new-car tryout drives, the salespersons typically talk almost constantly and prevent the customer from focusing on the car itself. I attribute these marketing failures to ignorance of buyer psychology, ignorance of the economy and present auto market, and contempt for the customer.